Shipping policy

Shipping Policy

At Bloom & Birch, we are committed to delivering every order with care and ensuring your shopping experience is as seamless as possible.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been placed, you will receive an order confirmation by email. Orders are typically processed within 1–3 business days. During periods of high demand or promotional events, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Times

Estimated delivery times vary depending on your location and the products ordered.

Slovenia: 2–5 business days
European Union: 5–10 business days
International: 7–20 business days

Please note that these delivery estimates are provided for guidance only and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery destination and the size or weight of your order.

From time to time, Bloom & Birch may offer complimentary shipping promotions. Any such offers will be clearly communicated on our website and are subject to the stated terms and conditions.

Order Tracking

Where tracking is available, you will receive a tracking number via email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after shipment.

Customs, Duties and Import Taxes

For orders shipped outside the European Union, customs duties, import taxes, and other applicable fees may be charged by your local customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless otherwise stated.

We recommend checking your country's import regulations before placing an international order.

Delivery Delays

While we work with trusted shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

customs inspections;
adverse weather conditions;
carrier delays;
public holidays; or
other unforeseen events.

Bloom & Birch cannot guarantee delivery dates and is not liable for delays caused by third-party shipping providers or circumstances outside our reasonable control.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

Bloom & Birch cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that changes can be made once an order has entered processing.